HELP & FAQ

Frequently asked questions

General FAQ

Custom Certificates

Embroidery Patch

Traditional Seals-Chops

No. Proofs are provided after an order is placed, as each order is custom made and involves both our translators and design team.

For certificates: You can start with ordering one certificate to begin proofing—if you upgrade to a bulk order before shipping, the fee is credited towards your balance.

Part of our proofing process allows clients to review any typos and request changes before final approval. Production begins only after your final layout approval. Hence, you don't need to worry about not able to see a layout before production.

You're also welcome to provide your own text (especially names) to ensure consistency. Translations can vary by pronunciation, and different translators may sometimes translate slightly differently.

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HELP & FAQ

Can I see a draft/preview before buying?

How long does an order take?

Best way to send over my logo/files reference?